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1. First Things First – What do you want?
If you don’t already have a catalog, samples kit and a quote from us, please call our use our quote request form. We’ll be happy to send them to you. Or you can browse our website – everything you need to know and will need to order is here.
Click here>>> for our quote request form
We can also assist you in making the right image & packaging choices for your particular project. Different markets have sometimes very different requirements.
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2. Templates & Specifications:
If you or a colleague is doing your artwork, please refer to our Templates & Specifications for detailed requirements. Need a template that’s not there? Please e-mail or call us 1-800-655-1625 and we’ll send it to you when we confirm your order.
Click here>>> for templates & specifications.
If The Gate is designing your project for you, please review our project checklist and call so we can talk about your project’s parameters and design needs. If you’re having The Gate do post-production on an audio master, please review guidelines for submitting your master.
Click here>>> for project checklist.
Click here>>> for master guidelines and specifications.
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3. Placing your order.
At this point, you’ll need to fill out the order forms and copyright paperwork.
Click here>>> for digital order forms and checklists.
When you’re ready to send all your materials for your project, we HIGHLY recommend sending it through UPS, Federal Express, Airborne, or the Postal Service’s Express Mail. Why? Your project is important and valuable! Sending it using a service that provides a tracking number for your package will help it arrive at The Gate and not be lost. You can also FTP your art to us.
Click here>>> for FTP instructions.
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4. Now what?
Once we receive your order, we will either call you or e-mail you to confirm we’ve received it. (And if you send it with a tracking number, companies such as UPS let you track your package on-line! You’ll know when it gets here as soon as we do!) After we receive your order we will set it up to be manufactured. If we find something that needs your attention, we’ll call. Once we have checked the designs we will e-mail you a color proof.
Click here>>> for graphic design proofing options.
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Turnaround times:
5 to 7 business days for basic graphic design.
7 to 10 business days for custom illustration.
3 to 5 business days for provided completed designs to proofing.
7 to 10 days for post-production and mastering.
12 to 14 business days for final project manufacturing.
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